High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy -- and some do it by adding artificial intelligence (AI) into the mix.

Storing copies of your business data in the cloud will help you avoid the risks associated with broken hard drives, lost or stolen devices, and human error. That’s because entrusting your data to an expert cloud provider means you’ll have trained professionals handling the backup of your business assets online.

Due to increasing connectivity and technological advances, mobile workers are increasingly becoming the norm in almost every industry. Business owners need to ensure these workers stay connected, so we’ve got some helpful tips in how to effectively apply mobile performance management.

Blockchain technology is very complex. So instead of diving in to what makes it work, we want to first showcase what it’s capable of. The primary purpose of blockchain is faster and more secure information exchanges, which has led to some incredible advances in small-business technology.

Regardless of your best office IT strategies, it's nearly impossible to thwart every type of cyberattack. And when they do happen, most businesses depend primarily on their internal resources and personnel. On the other hand, some organizations have realized the risks and complexities involved and have sought external support from leading industry specialists.

Google constantly strives to boost user experience by regularly updating their series of tools and applications. This time around, they added a new feature to Google Drive wherein users can add a comment directly on the ‘Preview' pane of Microsoft Office files, images, and PDFs. Read on to find out how this can benefit your business.

With so many affordable IT tools on the market, it's a great time to be a small-business owner. Most of them are basic and won’t require much training, too, so you don’t have to be tech-savvy to use them effectively. All you have to do is find the right one for your particular goals and needs.

From CryptoLocker to WannaCry, ransomware has grown in sophistication and scope over the past few years. And given its widespread success with hackers, more ransomware attacks will likely be developed further into 2018. In anticipation of these attacks, many experts are saying that virtualized disaster recovery solutions may be the best way to defend against future ransomware.

During a power outage, responsible business owners use emergency power to keep desktop computers from unexpectedly shutting down. While that’s certainly a good strategy for keeping machines operational and preventing data loss, there’s something else you can do to ensure that your staff remains productive while weathering a storm: uninterruptible power supply (UPS) for networking equipment.

“Fad” is a dirty word for many small-business owners. Whether it’s what they’re selling or what they’re investing in, business owners need long-term and reliable investments to secure their future. With 2017 in the rearview mirror, we finally know what was a fad and what was a smart investment.