Business communication is different from traditional landlines. Today’s buzzwords are internet-based phone systems or VoIP. Before upgrading your old phones, determine where you want the new system to be: in the cloud or on-premises?

Installation and maintenance
On-premises VoIP phone systems are installed in your office and typically managed and maintained by your own personnel.

Voice over Internet Protocol (VoIP) telephony systems are great for today’s businesses. They’re more mobile with greater functionality and better cost efficiency versus traditional landline phones. But as with any technology, VoIP is vulnerable to disruptions due to equipment failure, disasters, and cyberattacks.

Many businesses nowadays are well-armed against email-based phishing scams, which is why scammers have moved over to VoIP (Voice over Internet Protocol) scams. Through “vishing scams,” hackers can pretend to be bank representatives and convince your employees to provide confidential financial details via a seemingly innocuous VoIP call.

Many online collaboration tools are coming up with improved features for online communication. These include Microsoft’s Skype for Business and Google’s Hangouts Meet. Both are used for video calling, group chat, private chat, and file and image sharing.

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here's why.

Contact center operations
Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention

For example, AI-integrated VoIP systems can determine a caller’s personality, mood, and queries so calls are routed to the agent best equipped to handle them.

Our craving for data seems to increase every year, fueling the constant advancements in wireless technology. The latest is 5G, an abbreviation for the fifth-generation wireless systems, and it is set to transform VoIP for the better. Here are three ways it will do that.

Voice over Internet Protocol (VoIP) is changing the way small- and medium-sized businesses (SMBs) communicate. That’s why many SMBs are now switching to this affordable yet feature-rich phone system. But before you decide to invest, make sure your VoIP distributor is a reputable one.

Eavesdropping has recently been making headlines, but this form of cyberattack has been around for years. Cybercriminals have been listening in on VoIP phone calls since the tech was introduced to the market, and they show no sign of stopping their malicious activities anytime soon.

Now that VoIP is becoming the common means of collaboration among SMBs, it’s time to start securing your networks from threats against them. Without a thorough knowledge of how VoIP works, companies cannot easily perceive their vulnerability to attacks.

Is your company losing money because of bad communication? Don’t suffer in silence! Read on to discover how unified communications (UC) can save your business.

Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according to The Holmes Report, the voice of the global public relations industry.