Recording phone calls is a common practice for many businesses. It allows them to analyze customer sentiment, track employee performance, and measure other essential data points to help optimize caller experience and improve their brand image. In this article, we’ll dig deeper into the benefits of call recording.
The benefits of call recording: Get more from your conversations
How AI-powered VoIP is changing the game for businesses
The world of business telecommunications is changing. Voice over Internet Protocol (VoIP) systems have been around for a while, but with the advent of AI-powered automation, they are becoming more efficient and effective than ever before. If you're not already using an AI-powered VoIP system in your business, you're missing out on a lot of benefits.
Recording calls is good for business — here’s why
Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature.
How AI can shape the future of VoIP
Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications.
Interactive voice response (IVR) systems with conversational AI
An IVR system is designed to automatically respond to customer queries with AI agents.
VoIP for SMBs: Hardphones or softphones?
Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between its two types: traditional desk phones (hardphones) or software-based phones (softphones). Worry not — we’re here to help you understand the benefits of each type.
Advantages of call recording
Customer service representatives are prone to errors; after all, they're only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover how this VoIP feature can enhance your employees' productivity.
Stay afloat during the pandemic: 5 useful tips
As the coronavirus disease continues to spread all over the world, more and more businesses are faced with a difficult decision: find a way to adapt to the current situation or close their doors forever. Here are some tips to help your business adjust to the challenges of the pandemic and stay afloat during these tough times.
AI-powered VoIP: What businesses can expect
Business automation is quickly becoming a necessity for most organizations. While human input is still essential, automating processes — and powering them with artificial intelligence (AI) — has allowed for more efficient and effective operations.
How to take advantage of your VoIP data
You hear a lot about big data nowadays, but not in connection with small- and medium-sized businesses (SMBs). To compete with the big guys, SMBs need Voice over Internet Protocol (VoIP) to get better access to customer data. Read on for the best ways to leverage your VoIP data to serve clients.
Top reasons to record your calls
Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your company and boost customer satisfaction, when used properly.
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