Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications.
Interactive voice response (IVR) systems with conversational AI
An IVR system is designed to automatically respond to customer queries with AI agents.

With business trends like bring your own device policies and remote work, companies using VoIP in their office have had to expand their remote communication capabilities to hold their own against competitors. However, they may still struggle to extend VoIP to off-site or mobile employees.

Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between its two types: traditional desk phones (hardphones) or software-based phones (softphones). Worry not — we’re here to help you understand the benefits of each type.

Should you consider adopting Voice over Internet Protocol (VoIP) phone systems for your business, or will legacy phone systems suffice? The decision will ultimately boil down to which technology can best address your business needs. To help you decide whether VoIP is right for your company, read on about this phone technology that’s enabling organizations to deliver excellent results while helping them cut costs.

In the digital world, eavesdropping is a form of cyberattack in which hackers intercept and record Voice over Internet Protocol (VoIP) phone calls, usually to steal personal or business information. Since the attack does not affect call quality, it’s hard to tell if you are being spied on.

Communicating with people via tablet, mobile phone, or laptop has never been easier. Thanks to progressively faster and more stable internet connections, Voice over Internet Protocol (VoIP) services have become a more accessible and cheaper alternative to conventional phone calls.

Voice over Internet Protocol (VoIP) has become the top communication system of choice of many small- to medium-sized businesses. While there are many vendors that offer different VoIP packages with their respective features, you should look into their Quality of Service (QoS) to know which one could meet your company’s needs.

Nowadays, integrated tech is cheaper and more reliable than ever. It’s a great way to graduate from piecemeal business solutions that often conflict with one another and bring about more headaches than they are worth. Unified communications (UC) is one example.

If you want to improve your business’s agility, security, flexibility, and efficiency, you should consider moving critical systems and functions to the cloud. Your unified communications (UC) systems ought to be one of these. Migration, however, comes with its share of risks, so it’s essential that you plan for the move to make it uneventful.